Privacy Policy | Membaroo

At Membaroo Pty Ltd ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our membership management software platform.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Account registration information (name, email address, password)
Contact information (phone number, address)
Payment information (processed securely through our payment providers)
Member data that you input into the system
Communications you send to us

Usage Information

We automatically collect certain information when you use our service:

Log data (IP address, browser type, device information)
Usage statistics and analytics
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative information and account updates
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit using SSL/TLS
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data
Objection: Object to certain processing activities
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@membaroo.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist with our marketing efforts. You can control cookies through your browser settings, though this may affect functionality.

We use cookies for: authentication, preferences, analytics, and security purposes.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

9. Children's Privacy

Membaroo is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Significant changes may also be communicated via email.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

support@membaroo.com